Shipping policy
Shipping & Delivery
We are currently offering FREE SHIPPING on all orders (for limited period only).
We ship all the orders within 4-5 working days by reputed courier companies. Typically, the delivery takes 5-6 working days from shipment date. Our working days are Monday to Friday (10:30am to 6:30pm) excluding National Holidays and Festivals.
During festivals, adverse weather conditions, natural calamities or political crises, and curfews, your shipment may get further delayed due to dependency on courier companies. We assure you that we will try our best to have the product delivered to you as soon as possible and we truly appreciate your patience.
You will receive an intimation about the shipment via email and/or SMS containing the shipment details.
You can get in touch with us with regards to the status of the shipment / delivery or any other issues that you are facing; on our email care@hairandlashes.in or through call / WhatsApp on our number +91 9224189277 Always mention your order number in all your communication with us.
Discreet Packaging
All our orders are packed discreetly, and we do not disclose any details of the merchandise on the box. The contents are packed in a bubble wrap and are then packed in the package. The packing slip does not list the contents of the package.
International Shipping
Please note international shipment will be delivered in minimum 30 working days after the order confirmation date however customs may take a day or two extra in the case of clearing the custom payment or the KYC which has to be done by the customer.
However, if the product is misplaced or at any circumstance (address change or product change after order confirmation), only product amount will be refunded or coupon code will be issued for further purchases.
PLEASE NOTE
The shipping charge for international orders depends on your country. Custom duty has to be paid by the customer separately as per the respective country standards.
No shipment charges will be refunded.
For any clarification (tracking details) you can always contact the customer service number or email our support team.
CONTACT US
If you have any queries related to this policy or about www.hairandlashes.in; you can get in touch with us at our email address care@hairandlashes.in