Refund policy
Please read before you wish to exchange or send the products back to us.
RETURNS & REFUNDS
We do not accept any Returns or Refunds. The reason being Natural Human Hairs are non-perishable product. In general, returns may be accepted and refunds issued for products only if they are found to be incorrect. If you received the incorrect item and if you like to return it then you must email us within 2 business days of receiving the order and the shipping costs of returned goods will be borne by Hair & Lashes. All items must be returned in their original packaging. Hair & Lashes accepts no returns or refunds on opened or tampered goods (the hair extensions have been tried on or worn and or colored/dyed or any alteration to the original product). Please email us at care@hairandlashes.in to process your Returns.
DO NOT Return the items without contacting us. You must obtain the return authorization email prior to returning the item(s) to Hair &Lashes
EXCHANGES
No Exchanges can be claimed on any products. Exchanges may be offered if incorrect products are shipped. For incorrect products, shipping costs of returned goods and all additional return shipping & handling charge is borne by Hair & Lashes. Exchange, if the product is damaged and in return, we can fix the same piece and cannot give you another piece due to the hygiene reason.
PROCEDURE TO REQUEST FOR EXCHANGE
You must e-mail us at care@hairandlashes.in within 2 business days of receiving the shipment with your reasons for return. Requests for return received after 2 business days of receiving your order may not be valid. We will try our best to make sure that all requests for exchanges are handled in a fair and reasonable manner. Once approved, you should send back the hair extension products or hand them over to us personally, without undue delay. Once the goods are received, Hair & Lashes at its sole discretion will review and verify your claims and once we are able to establish that your request is justified will send the product(s) to you. Hair & Lashes will dispatch the exchange items using the same delivery service. Please allow up to 10 -15 business days to process your exchange request. You can contact us anytime if we need to expedite your request and we promise we will do our best to speed up the process.
CONTACT US
If you have any queries related to this policy or about www.hairandlashes.in; you can get in touch with us at our email address care@hairandlashes.in